IT Help Desk Technician

Wilsonville, OR

Posted September 14, 2023

Full-time, Contract, Mon - Fri 8:00AM- 5:00PM

A market leading manufacturing company is currently seeking a Contract IT Help Desk Technician to join their team for the next 3 months.

 For over 120 years this brand has become a world-leading innovator and well-known for their design and manufacturing of solutions that improve the safety, efficiency, reliability, and branding of products and components for a variety of industries.

 As an IT Help Desk, you will be responsible for the management of user issues, including issue identification, troubleshooting, resolution, and user follow-up. resolving moderately complex issues immediately and escalating highly complex problems to the appropriate person.

IT Help Desk Responsibilities:

  • Provides excellent end-user support to business stakeholders for business systems and periodically conducts training classes on specific application software and processes
  • Leverage Vendors to test and coordinate resolution of issues and support user adoption by executing effective change management 
  • Maintain structured cabling systems, telecom systems, WAN, LAN, cellular/DAS, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols 
  • Support multiple systems of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility 
  • Diagnoses and resolves complex hardware, software, and connectivity problems 
  • Works as the technical liaison between IT and Business teams, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability 
  • Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) 
  • Recommends changes/enhancements for improved systems and assists the Manager of IT in developing SLAs and various KPIs?

IT Help Desk Qualifications:

  • 2+ years’ experience working in a networked environment, supporting multiple applications
  • Strong Proficiency with VMware, Citrix, Microsoft, Nimble, Mitel 5000, Active Directory, VDI, ADTRAN, Palo Alto
  • Strong verbal and written communications skills with a non-technical audience
  • Self-motivated, with ability and initiative to accomplish goals independently
  • Friendly, positive, and team-oriented personality
  • Excellent analytical abilities with the ability to detect issue patterns and propose resolution for frequent issues

Location: Wilsonville, OR

Schedule: Monday – Friday 8:00 – 5:00pm

Benefits: Medical/Dental/Vision, 401K, PTO and more

Pay: $30+/hourly depending on experience

If you are interested in learning more about this IT Help Desk role, please apply online or call Aubrey Bedford at 425-374-1819.

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TERRA is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, or any other status protected under federal, state, or local law.

About Your Recruiter

Aubrey Bedford

I am an Account Manager for the TERRA Technical Division. I come from an extensive background in management and customer service. The best part of my job is building and growing relationships with new individuals, while helping them become the best version of themselves. In my free time, I love traveling and learning about other cultures.

Reference Number: 128556