An Aerospace and Electronics company known globally for being a true industry leader with their cutting-edge innovation and their employee centric values is looking for an Customer Service Manager to join their team.

It is an exciting time to join the team as they are working on new projects and are going through a period of growth! This opportunity offers stability, opportunities for growth and development, and the ability to make a major impact.

This is an ideal opportunity for an experienced Customer Service Manager in an aerospace environment looking to join a long-standing company with a great reputation.

Customer Service Manager Responsibilities:

• Produce and manage metrics to support the annual operating plan, increase productivity and ensure compliance with policies and procedures.
• Manage customer assignments across the Customer Service team to balance workload, to effectively satisfy business needs and customers and ensure accurate and timely execution of order administration.
• Responsible for customer satisfaction relative to the order fulfillment process including common processes, standard work and tools.
• Drives continuous improvement activities with the Customer Service team to increase the productivity of the team and ensures compliance with policies and procedures.
• Serves as an escalation point for the Customer Service team and enters and manages orders and reschedules, as necessary.

Schedule:

• Monday – Friday, day shift

Customer Service Manager Requirements:

• Bachelor’s degree in business administration or related
• 5+ years in Customer Service or related role 
• Must have experience in aerospace or other highly regulated manufacturing environment
• 3+ years of experience in a people leadership position with demonstrated ability in employee development and team building
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, Operational Excellence, lean office, ERP systems, and project management
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, the company bound by International Traffic in Arms Regulations (ITAR).

Compensation:

• $97,000 - $125,000
• Annual company performance-based bonus potential

Benefits:

• Medical, dental and vision insurance
• PTO
• 401k with company match and contribution 
• 12 paid holidays with a week off between Christmas and New Years
• Uncapped potential for growth and development

Location: Auburn, CA

If you are interested in this Customer Service Manager opportunity, apply now! We would love to see your resume.