Employee Handbook

Industrial Division

Welcome to TERRA Staffing Group! This employee handbook is intended to help answer common questions and will inform you of important company policies. It also tells you what we can expect of each other in our employment relationship. If you have any questions about your employment with TERRA, please contact us. We are always here to help and believe that your success is our success.

You've joined an award-winning staffing company that works with many of the finest employers in the Pacific Northwest. We are daily committed to exceeding our clients' expectations and remaining their first choice in staffing services. While on assignment you will be representing TERRA through your work performance. Working together we can ensure our clients get the best possible service and that will mean more JOBS for you.

Our goal is to build a mutually beneficial working relationship with you and help you to be successful as a TERA employee.

We will offer you job assignments that are conveniently located and a good match with your skills, experience and shift availability. Job assignments may last for a few days, weeks or even months. The expected length of the job will be discussed with you prior to each assignment.

Your employment status with TERRA is "at will." Any position you accept as a temporary employee will be an interim position. Upon successful completion of each assignment, TERRA will attempt to find another assignment for you but we cannot guarantee we will be able to do so.

Please contact us as soon as you know your job assignment is ending to inform us of your availability for another assignment. After that, contact your local TERRA office at least weekly to inform us of our availability and to check on current job opportunities.

If you do not contact us at least weekly, we will presume you are unavailable and your file will be deactivated. If you decide to return to active status, please call and notify us of your availability for work. At that time we will inform you of any additional information or steps required to reactivate your file.

Your TERRA supervisor will let you know of any special call-in expectations. On some assignments you may be required to call in ONE HOUR before start time every day you are on assignment to confirm you are reporting to work that day. You will be able to learn of any schedule changes and help us to assure our client company that you will be at work that day. Being on time for work and maintaining good attendance is essential to be successful as a TERRA employee.

You will be paid an hourly wage while on assignment. Pay rates can vary from job to job. You must report accurately all hours worked including any overtime (over 40 hours worked in one week). Overtime is paid at time and one-half.

While on the job you will record your hours either on a TERRA timecard, client timesheet, or by using a time clock. Different client jobsites may have different ways for you to record your hours worked. You will be told before you begin your assignment how to record your time while working there.

Keep an accurate record of your hours on your timecard or jobsite time clock. Falsifying time cards or punching another person's timecard may be grounds for termination.

Your TERRA representative will tell you the proper way to complete and turn in your timecard to ensure you get paid on time each week.

Timecards are due into our office by 8:00 a.m. Monday. Failure to punch in/out properly or turning in a late or incomplete timecard may result in a delay in getting paid for that week.

Payday is every Friday and you will receive your pay electronically either by:

1. Direct Deposit into your bank account, OR
2. PayCard, for those employees who do not have a bank account. A PayCard works just like a debit card. A TERRA representative will provide you with complete details on your pay options.

A statement of your earnings will be e-mailed to you on Friday for every week you work. If you do not have an e-mail address you can request a copy of your earnings statement from your local TERRA office.

Be sure to report any change of address to your local TERRA office so you will receive your annual W-4 form without delay.

Six (6) paid holidays: New years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. To qualify, you must work 584 hours within the 15 weeks prior to the holiday and be on an active assignment and work no less than 1 hour during the week of the holiday.

Direct Deposit and Free PayCards: Your weekly pay is safely and securely deposited and ready for you first thing Friday morning. This service is absolutely free!

Medical Insurance: You have access to major medical coverage with a choice of options and at reasonable rates. Ask you TERRA representative for details.

1. Be on time, ready to work at start of you shift each day. Work exactly the hours assigned and put forth your best effort every day.
2. Dress appropriately for the jobsite and the work you'll be doing. We will tell you of any special clothing requirements for your job before you start.
3. Be professional and courteous when dealing with client supervisors and employees. Always take a positive attitude to work with you.
4. Observe all company safety rules, break schedules, parking and security regulations and rules concerning smoking.
5. Be sure to ask questions concerning your duties to be certain you know how they want the job done.
6. You are responsible for the proper care, use, and safe return of any safety equipment provided to you. If a job site requires an I.D. badge, you are responsible to have your badge with you and wear it visibly during your shift.
7. COMMUNICATION is essential to your success with TERRA. Be sure to call your TERRA office to:
   • Notify us if you will be late or unable to report for your shift.
   • Inform us if your job duties change.
   • Have any overtime hours authorized by TERRA.
   • Notify us when your job is ending.
   • Confirm your availability for work at least once per week when you are not on assignment.
   • Tell us if the client has offered you permanent work; we can assist you in the process if you would like to be hired by our client company.
   • Report any concerns about safety or your work duties to TERRA immediately.
   • Report when you've had an accident on the job. You must tell your supervisor and contact TERRA immediately. Please refer to the TERRA Safety Handbook for further details.

The use, possession, solicitation or sale of narcotics or other illegal drugs, alcohol, or prescription medication without a prescription on company or customer premises or while performing a job assignment is strictly forbidden. Being impaired or under the influence of these substances on company or customer premises will be grounds for discipline up to and including termination.

A drug screen may be required prior to or during the course of some assignments. TERRA reserves the right to require a drug screen if you are involved in an accident on the job.

TERRA is committed to maintaining a work environment free of unlawful discrimination and harassment and will not tolerate harassment of our employees by any client supervisor, co-worker or vendor. This commitment applies to everyone involved in TERRA's corporate and branch operations. TERRA is committed to complying with all applicable laws providing equal employment opportunity to all individuals.

TERRA is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, potential and competency. TERRA's policy prohibits unlawful discrimination based on race, religion, color, national origin, citizenship, sex, sexual orientation, marital status, age, disability, or medical condition, except where physical fitness is a valid occupational qualification or any other consideration made unlawful by federal, state or local laws.

If you experience or witness harassment of any kind in the workplace, please report it immediately to your TERRA supervisor, Division Manager or the Human Resources Department. TERRA will promptly and thoroughly investigate your complaint and seek a timely and reasonable solution.